Cannabis Tech Company Quality Assurance Manager Nugg – Los Angeles

$37,000 - $45,000
City Los Angeles
State California
Country United States

Cannabis Tech Company Quality Assurance Manager
Nugg – Los Angeles, CA
$37,000 – $45,000 a year
Nugg is one of the hottest startups in the medical marijuana space. If you are passionate about joining a dynamic company that is quickly becoming a leader in its space, Nugg is the right place for you.

Based in Los Angeles, Nugg is a high-growth on-demand startup that provides patients across California with easy, quick and professional access to medical marijuana.

We are seeking a full-time Dispensary Quality Assurance Manager to monitor our partner dispensaries for quality and provide coaching on becoming successful on Nugg and improving the customer experience. Through monitoring and coaching our partner dispensaries, the Quality Assurance Manager will provide recommendations to improve processes, policies and technology. The successful candidate will be customer obsessed, highly organized with an ability to work in a rapidly changing environment and meet deadlines.

HOURS & LOCATION

— This is a full-time position, hours are 9am-5pm Monday – Friday

— Must be able to meet at our Los Angeles office 3 times a week

RESPONSIBILITIES:

— Provide quality training for existing and newly onboarded dispensary partners

— Learn and understand Nugg’s growing suite of products

— Meet with dispensary partners to provide coaching on quality and customer experience

— Prepare documentation and reports on dispensary performance and quality in order to develop processes for better serving customers

— Identify recurring problems and propose data-driven process improvements to sales and account management teams

— Analyze customer complaints and provide appropriate corrective actions

— Communicate dispensary feedback to (make weekly reports) Sales and Account Management team in order to develop processes for better serving customers

QUALIFICATIONS:

— 1+ years customer service or account management experience

— Bachelor’s degree

— Ability to meet tight deadlines required

— Excellent communication skills (verbal and written) required

— Experience with Google Docs is required

— Ability to work in a demanding and rapidly changing environment required

— Must be able to work as a team but also independently with limited direction

— Dynamic time manager, with the ability to juggle multiple tasks and meet tight deadlines

— Tech savvy, strong in multi-tasking between different programs and communications

— Understanding of how the medical marijuana market works in California

HOW TO APPLY:

Send your resume & cover letter to work@getnugg .com

Job Type: Full-time

Salary: $37,000.00 to $45,000.00 /year

Job Location:

Los Angeles, CA
Required education:

Bachelor’s

contact us Via: Info@getnugg.com

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