Marketplace Live-Chat Manager/Lead Cannabis Expert

State California
Country United States

OVERVIEW:

Nugg is one of the hottest startups in the $30-50 billion marijuana space. If you’re passionate about joining a dynamic company that is already a leader in it’s industry (and has massive growth potential), Nugg is the right place for you.

Based in Los Angeles, we’re the nation’s largest online cannabis marketplace. We provide quick, easy, and professional access to medical marijuana delivery for people in California, and have ambitious plans to offer our services throughout the entire United States.

The other arm of our business, NuggMD, connects potential cannabis users with licensed doctors via tele-health to make getting a doctor’s recommendation for medical cannabis quick and painless.

NuggMD is the leading telemedicine platform for cannabis evaluations, has served over 100,000 people in California and New York, and will be available in more states soon.

We are seeking a cannabis connoisseur to spearhead our efforts to offer personalized online assistance and expert knowledge to customers in ways that improve their cannabis experience.

Please DO NOT apply to this job if you DO NOT meet the qualifications listed below.

HOURS & LOCATION:

This is a full-time (~40 hours/week) remote, online position. Our entire team is remote, but we have an office in Marina Del Rey that you’re free to work at as much as you like. This is an independent contractor position to start.

RESPONSIBILITIES:

—provide expert, science-backed cannabis knowledge to online Nugg customers that have questions about how to improve their cannabis experience
—help customers (in a timely, professional, and friendly fashion) using our delivery marketplace find the products and dispensaries that best fit their preferences
—constantly stay up to date with the latest cannabis-related research studies and findings, and integrate this new knowledge into how we help customers
—recruit, train, and manage a team of customer service representatives capable of offering the same level of cannabis expertise that you yourself offer customers

QUALIFICATIONS:

—you are a cannabis expert; you have complete knowledge on such topics as 1) the science of cannabis 2) different consumption methods, manufacturing processes, and the pros and cons of each 3) how medical cannabis is best used for different symptoms and ailments 4) much more
—capable of articulating this knowledge in ways that make it easy for customers to digest and practically apply to their cannabis experience
—exceptional typist; you type 65+ wpm
—exceptional communication skills and professional presence
—innovative problem solver, results minded and solution focused
—effective team player with ability to work independently
—tech savvy, strong in multi-tasking between different programs and communications
—you love helping people and making people smile
—understanding of how the medical marijuana market works in California

    How to Apply

    Send your resume & cover letter to work@getnugg.com

    Job Website

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